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SERVICES
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Stéphane Marouani,
ILOG Australia
country manager
and former
ILOG Support expert |
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ILOG Support
Beginning of a career
People who start at ILOG in the customer support department typically move into different positions at the company, taking a wealth of first-hand product experience to positions in R&D, consulting, sales and marketing.
For nearly 20 years, ILOG Support has not only provided customers with first-class service, but also supplied ILOG with product experts, marketing managers and at least one country manager. Starting in ILOG Support is seen as a great way to become familiar with ILOG’s technologies and their applications. Both ILOG and its customers benefit from this career evolution. ILOG Support personnel become knowledgeable about industry applications by working directly with customers. This customer intimacy leads to new product features, greater software performance and other crucial advancements – all aimed at meeting demand.
Industry experts consistently praise ILOG for the quality of its products and the support it provides. This is because ILOG takes first-hand experience in working with its customers and applies it to improve its offerings. Even people in other ILOG departments, including consultants from ILOG Professional Services, have moved to ILOG Support to share their experience.
“ILOG Support has launched many careers within the company,” says Michel Weinberg, ILOG’s senior director of support and production. “These people are delivering incredible value to our customers through experience they gained in my department. I’m proud of all of them.”
Learn more about ILOG Support at www.ilog.com/corporate/support.
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