CUSTOMER SUPPORT

myILOG Support passes 900 mark
Over 900 ILOG customers have discovered the competitive advantage of using myILOG Support since the Internet service was launched in January 2003, and new users are signing up daily.

myILOG Support offers personalized access to the comprehensive Web-based resources of ILOG Customer Support. Users can find such invaluable resources as answers to frequently asked questions, downloadable files, product newsletters and license management services.

myWeb Requests
Now, users can track the inquiries they place with ILOG Customer Support. Packaged as a Web page, myWeb Requests shows information on the progress of inquiries submitted through support's online submission system.

Other myILOG Support personalized services:

• Newsletters aimed at individual interests, with information on new patches and published technical resources
• Automatic form completion, for quickly accessing beta software and submitting requests
• Maintenance information for products and contracts
• At-a-glance updates on myILOG Support

For more information or to open your myILOG Support account, please visit http://support.ilog.com/myilog. Users are also invited to participate in a survey to help us improve our services. You can find the survey online at http://support.ilog.com/survey.