CUSTOMER SUPPORT

New services
ILOG Customer Support has several new benefits and service options designed to ensure the continued success of ILOG software users. Now provided through ILOG Maintenance Services:

• Patch notification
  ILOG Customer Support immediately notifies you when a patch becomes available.



• Product newsletters
  Learn about new patches and the latest product news, and get the answers to frequently asked questions.



• Dedicated website (http://support.ilog.com)
  A new website makes finding the right patch or getting the latest update for your ILOG software much easier. Personalization, a new design and improved architecture enable you to quickly obtain the information you need.



• Increased support access hours
  You can increase the standard 9x5 hours of access to ILOG Customer Support up to 24 hours a day, seven days a week.



• Onsite support options
  Several levels of service have been added to better fit your unique needs. For example, you can get direct access to a dedicated senior engineer.



• For more information, please visit http://www.ilog.com/corporate/maintenance.