|
SERVICE NEWS
Customer support
Service ‘à la carte’
Flexible, committed and available: the three words that best describe ILOG’s new customer support offerings. ILOG has simplified its selection of support packages to improve its overall service. Customers are now offered one standard support agreement and a choice of four options to meet their specific project needs. The standard support agreement provides access to a support center and online resources, 12 months of renewable service and assistance via phone or e-mail, as well as software upgrades and patches.
The agreement can be extended with four options covering the hours of support and onsite assistance in resolving problems. The new offerings are backed by ILOG’s product experts, and continue ILOG’s commitment to resolve every problem as quickly as possible, typically within one business day.
“Negotiating support contracts used to be complicated, with results that were still largely similar from contract to contract,” says Michel Weinberg, senior director of support and production at ILOG. “Our new offerings provide the best features of past maintenance contracts. There’s less guesswork involved in selecting support features.”
For a complete description of the new customer support offerings, visit
www.ilog.com/corporate/support.
|
