The condition part of a rule specifies the conditions that must be met before the actions in the action part of the rule will be carried out.

The condition part of a rule contains one or more condition statements, which immediately follow the If keyword.

Each condition statement is a test that compares or establishes relationships between different objects or values in your data. Different comparison operators are available to compare text, numbers, dates, objects, and collections.

All condition statements evaluate to either true or false. They are sometimes referred to as "boolean expressions".

For example, in the following rule, the call is redirected to a member of the Gold team only if the customer category is Gold:

This is a simple condition that can either be true of false. If the The action statement(s) specified in the Then part of the rule will only be carried out if this condition is true.

See Also