|
Keep Subscribers Happy While Controlling Operations
Network performance doesn't drive operations -- service quality and customer satisfaction do. In order to offer competitive SLAs, network administrators must keep subscribers happy while controlling operations. al monitoring systems. Clumsy user interfaces compound matters, causing human error.
ILOG solutions,
ILOG technology correlate data to define service-quality levels, providing proactive service-level and SLA management. Service quality levels can be defined according to network-oriented metrics; diagnosis and handling of faults are automated.
Intuitive interfaces provide real-time, synchronized representations of service levels from both service and customer perspectives. A variety of views are available, including charts, maps and tables, allowing rapid navigation between data for faster response times.
Optimization, triggers operations like rerouting, reconfiguration or planning, based on service-level objectives or SLAs. Network operations are driven by business requirements and SLA penalties are minimized, reducing operating costs while increasing customer satisfaction.
Next steps
Learn more about how ILOG can help you develop service level management applications.
|
