Agility for Telecommunications

To survive, telecommunications companies must constantly attract new customers while retaining existing ones. It's a full-time mission, complicated by the never-ending mandate to reduce operating costs. Agility is essential -- the ability to immediately react to changing conditions. Business rules can add agility in all areas of telecommunications operations.

Business rules build flexible applications
Telecommunications companies can employ business rules throughout the enterprise, developing flexible applications that manage variable rate and promotion schemes, and customize offerings for individual customers without modifying application code. ILOG JRules and ILOG Rules provide a common environment for building and managing enterprise-wide business rule applications, leveraging the performance of C++ or the productivity of Java.

Solutions
Business rule solutions for telecommunications:

• Event filtering and correlation


• Policy-based management


• Customer relationship management


• Customer care and billing


• Customer order management


• Element configuration checking


• Personalization


• Location-based services

Event filtering and correlation

• Real-time alarm filtering and correlation


• Correlation and mediation of CDR and IPDR

SLA management

• SLA compliance monitoring


• Traffic management


Data traffic analysis

• Performance monitoring of nodes and links


• Quality-of-service monitoring


Fraud management

• Detection of suspicious patterns


• Detection of suspicious behavior


• Detection of suspicious unauthorized scenarios
Security validation

• Detection and management of intrusions

Policy-based management

• Authentification servers: AAA servers


• Management of users and resources rights by groups

Customer relationship management
• Call-center automated sales tools
• 24/7 self-care services
• Needs analysis tools
• Online services and products configuration

Customer care and billing
• CDR, IPDR, xDR mediation
• Flexible rate engines
• Promotion management tools
• Electronic billing and presentment (EBBP)

Customer order management
• Review of purchase order consistency
• Mediation and translation of POs between OSS/BSS applications
• Consistency checking across delivery cycle
• Automated translation of PO formats (LSOG, for example),
• Mediation of information between several components of an OSS platform

Element configuration checking
• Compliance and consistency checking of products and service configuration
• Technical validation of an multiproduct offers
• Automated allocation of resources, such as VPN assignments

Personalization
• Personalized offering of bundles according to profiles
• Customer profiling
• Personalization of content sent to customers on web servers
• Recommendation of products and services according to profiles and navigation behavior

Location-based services
• Location-based recommendation of products and services