Customer loyalty means personalized service. Today's empowered customers expect online vendors to recognize who they are and what they want - and to respond immediately. One-to-one CRM focuses on supporting, developing and retaining profitable customers.

Solutions from ILOG
Every year, ILOG helps more and more companies attract and retain consumers with one-to-one customer relationship management. ILOG's powerful business rule engines and optimization suite improve Web-based customer interaction through self-service and personalization:

• Customized content
• Just-in-time value promotions
• Personalized promotional activities
• Up-selling and cross-selling

ILOG customers: Siebel, Oracle, Chordiant, Inovant, AbaXX.