| Industry: |
Public Administration |
| Solution: |
Social Services Unified Access System (SAUSS) |
| Products: |
ILOG JRules |
|
- Improves management of business processes
- Shortens service delivery time
- Empowers policy managers
- Accelerates delivery of social benefits
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| "We identified the business rule management system as a key component for improving the
agility of our IT architecture in order to cope with regulatory and internal policy changes.We
chose ILOG JRules because of the depth of its functionality, robustness, and ease of use and
integration." |
José María Molina
Project Director
IT Department Social Services
Social Services Management
Family and Equal Opportunity Council
Junta de Castilla y León
|
Business
The regional government of Castilla y León, one of Spain’s 17 autonomous regions,
administers a broad range of social programs through its Social Services agency. More
than 50,000 people benefit from the agency’s social assistance programs for the
disabled, elderly and younger, and child protection.
Goal
Spain’s recent passage of a law promoting care and autonomy for dependent people, including
the elderly and disabled, compelled the agency to re-engineer its IT systems for implementing
programs. The law not only introduced new social benefits, but backed them with
precisely defined eligibility criteria. The agency launched the project, called Social
Services Unified Access System (SAUSS), to comply with the new complex regulations,
and more generally, provide better service. The project involved putting in place a new
organization as a single point of contact for citizens, and implementing a centralized
process-oriented management system for granting benefits.
Application
The agency invested in ILOG JRules, ILOG’s market-leading business rule management system (BRMS), to facilitate the development, deployment and maintenance of the business rules governing the complex decisions to be taken in the process. For instance, a rule-based decision service is used to score applications and assess eligibility. The system has allowed the agency to adapt quickly to the new regulatory framework, and provides greater flexibility for implementing future policy changes.
Results
The new system has greatly improved the productivity of approximately 600 agency personnel. It lets them handle the greater number of cases resulting from the introduction of the new law. The system automates the processing of most of the paperwork, allowing the agency’s staff to focus on handling exceptional cases. Even though the number of cases has increased significantly, each application is processed much faster, enabling the agency to deliver services in far less time on average.
Technical
ILOG JRules is a complete business rule management system (BRMS) for Java.
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